Terms & Conditions
1.Siret Volunteers agrees to the following:
To give you pre arrival support and advice
To arrange pick up/airport transfer on arrival
To full orientation on arrival
To facilitate an adequate volunteer placement area suitable to you
To provide full pre-arrival supervision
To ensure you have a named supervisor on placement
To ensure you are supported by a local coordinator
To refer you to safe, reliable and adequate accommodation for the duration of your stay
To provide you with fair and adequate advice on your stay abroad
To provide you with guidance and support before and during your stay
To give you the option to stop any and/or all volunteering activities at any time
To provide an itinerary as personalised as possible, tailored to your specific objectives
To respect for your privacy, including keeping your personal information confidential-in compliance with the EU General Data Protection Regulation
To take precautions to ensure your safety and adequate experience
To ensure we work fairly and safely with local partners and the community that come in contact with our volunteers.
To provide as much professional guidance as possible for your vocation
To exercise care and due diligence to ensure the safety of anyone being facilitated by Siret Volunteers and any placements we offer
To work fairly with community partners and local associates
2. As a Siret Volunteer, you agree to the following:
To volunteer in placement in a safe, lawful, competent ethical and responsible manner
This is an international travel experience to volunteer, of which you will receive no monetary reimbursement for any activities.
You agree to the following:
To ensure you have adequate travel insurance and indemnity cover for the entirety of your trip
To ensure you obtain necessary VISA/permit to volunteer, before you start your placement
To abide by the law and any requirements of your stay in the country, including the conditions of your VISA of entry or permit
To ensure your passport is valid for at least 6 months on entry into a foreign country
To provide Siret Volunteers with proof of professional practice/university paperwork/professional referral letter
To provide proof of a recent criminal background check
To ensure you are committed and have self prepared adequately prior to your arrival
To respect local laws and culture
You will receive orientation on an agreed date after arrival and you agree that:
You understand that getting to and from placement everyday is your sole responsibility, including costs.
Not to use routes or modes of transport, not advised by coordinators
You are responsible for payment of costs for your travel to the airport on departure date
Volunteers will be expected to invest in full comprehensive travel insurance, professional indemnity cover, any prophylactic treatments required and vaccinations prior to departure from their country of origin.
Siret Volunteers expects that all volunteers will work within their scope of practice and lawfully when in practice. We will expect the volunteers to abide by the law at all times during their stay. Any diversion to this will arise in immediate removal from the program and immediate reporting to relevant parties, with no monetary reimbursement from Siret Volunteers. Further decision to remove the volunteer from placement will remain at the discretion of the host. We reserve the right to suspend and/or terminate a volunteer’s placement at any time for non compliance to any laws or safety rules.
4. We expect volunteers to:
Be competent and professional in your duties and not behave negligently including performing work practices you are not trained or deemed competent to perform by a recognised professional body
You will have access to sensitive client information which you are not permitted to share or publicise in any way
5. During your stay we expect volunteers to:
To respect and be sensitive to cultural differences
To respect all other volunteers, staff, houseguests and property and understand that rules are there for the comfort and safety of everyone.
House rules, local and cultural customs will be clearly explained to you during orientation.
You agree not to take illegal substances or partake in any illegal activities while being hosted by Siret Volunteers This is strictly prohibited and will result in immediate removal and reporting to authorities.
You understand that you can be removed from placement/accommodation for failure to comply to terms of agreement or for any safety reasons at the discretion of staff.
To report any issues to coordinators/supervisors.
To report any changes to your accommodation within 24 hours
Should you change your accommodation, to understand that this will be arranged by you at your own cost.
You understand that you are responsible for your own belongings and any items you bring with you.
Any loss or damage incurred to your belongings will not be the responsibility of Siret Volunteers or any associated parties.
Any serious damage of property will result in immediate removal. Any serious damage by you will be sought financially or legally.
Any illegal activity, disruptive or culturally insensitive behaviour or behaviour deemed offensive will result in possible removal from the program. And any costs incurred by you as a result of this will not be the responsibility of Siret Volunteers.
Any property damage incurred during the volunteer's stay will not be the responsibility of Siret Volunteers and will be sought directly with the volunteer.
To report any excursions, day trips, safari or getaways to local coordinators in a timely manner for your own safety
To understand any potential risks during a trip or excursion is your responsibility
Siret Volunteers is not liable should any harm/damage/issues that arise on an excursion
Excursions are outside of your agreed volunteer placement experience
Failure to report in a timely manner any excursions/trips/adventure travel made outside of Siret Volunteers associated parties while still on placement or being hosted as a volunteer will require a formal warning and possible removal.
Please remember to exercise respect and dignity for all locals you come across abroad. Locals hold the right to decline a photograph. Explicit consent must be gained before taking and publicising any photographs or any identifiable information. Parents or guardians of children must explicitly give their consent before taking any photographs of children.
6. AMENDMENT or CHANGE OF PLACEMENT
We tend to be very flexible on amendments and will make every effort to work to your comfort, we really want you to volunteer. We understand that plans change, culture shock is a real thing and you're going on a big, often anxious journey all the way to Africa. However, once you've started your placement please be aware that you are making a commitment to this placement and its people. It is a huge disappointment for project partners when there is inconsistency or a volunteer quits their placement. Therefore should you wish to amend/change your placement during your agreed placement time, there will be an administration fee of £45 ($60 USD). Please remember that we are not obliged to immediately place you elsewhere and any amendments or changes to placement remains at our discretion.
We want to avoid cancellations as much as you do, we want you to volunteer abroad. However, once a project fee has been paid we cannot offer you a full refund. This is because the majority of your payment will already have been committed to your stay abroad before you arrive. Therefore, this payment will not be fully recovered once a commitment by all parties have been made.
There are no refunds available for registration fees. Your registration fee may be retained as a future booking fee.
Refunds apply to placement fee payments only. Refunds are not automatically given for cancellations. Written notice must be made of reasonable circumstances pertaining to cancellation. Once all parties are in agreement with the cancellation, the following applies:
Cancellation more than 60 days before your date of arrival: 40% of placement fee
Cancellation 31 days to 59 days before arrival: 30% of placement fee
Cancellation 30 days or less before arrival: no placement fee refund
Cancellation on or after agreed arrival date: no placement fee refund
If you were referred to us via a primary agent, a refund claim must be made through your agent.
Should we not be able to come to a resolution with you in regards to changes, cancellations or amendments during your stay abroad we reserve the right to excuse you from our services and will no longer be responsible for your stay, including accommodation, supervision or coordination. Any loss or costs incurred will no longer be our responsibility. Any loss or costs including changes of departure date, flight bookings or stay outside of your agreed program is your responsibility. We will not be responsible for any costs incurred as a result of your cancellations or changes.
8. Any confounding variables outside of our control that disrupt or prevent you from continuing your placement or in the event that we are unable to perform our obligations beyond our reasonable control will not be our responsibility. This includes any natural disasters, political disruption, terror attacks, accidents or large scale disruptions or disasters or any other confounding variables that interrupt or disrupt your placement. Where reasonably possible we will make best efforts to postpone your trip, assist you or find suitable safe alternative or placements where such variables occur.
9. In the event that Siret Volunteers is unable to perform its' obligations under the terms of this agreement because of confounding variables reasonably beyond Siret Volunteers control, or other causes reasonably beyond our control, Siret Volunteers will not be liable for damages or any loss, costs or damages incurred as a result from such failure to perform or otherwise from such causes.
10.RISK AND LIABILITY
By being facilitated by Siret Volunteers, you agree to indemnify Siret Volunteers and all connected parties involved in your volunteer activities against any and all liability. Siret Volunteers will not take responsibility for any insurance or indemnity. This responsibility lies solely with the volunteer to ensure they travel with adequate cover before and during their stay. We will not take responsibility for any indemnity or liability or insurance on behalf of anyone being facilitated by Siret Volunteers and will expect anyone being facilitated by Siret Volunteers ensure this is in place prior to arrival at placement. Therefore the volunteer will take responsibility for any and all potential risks that may arise during their experience.
Siret Volunteers will not advise any volunteers to work beyond their scope of practice and will support anyone that chooses not to. Therefore, we will not take responsibility for any issues/incidents/hazards/risks/harm that occur to any people/person or to themselves as a result of a volunteer acting or working unlawfully, unsafely, negligently, unethically or beyond their scope of practice at any time. Responsibility of any and all potential risks and to anyone or themselves remains solely with the volunteer. Responsibility to work safely, lawfully, competently and ethically is expected of all volunteers facilitated by Siret Volunteers without exception.
Siret Volunteers reserves the right to dismiss any volunteers acting unlawfully, unsafely, negligently, unethically or beyond their scope of practice or behaving in a manner considered offensive or unacceptable at any time and in doing so will alert dangerous and negligent practices to authorities and professional bodies.